Privacy policy

Introduction

Wairata Station ("we," "us," or "our") respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, book experiences, or communicate with us.

Information We Collect

Personal Information:
We collect personal information directly from you when you:

  • Make a booking or purchase

  • Submit inquiries via our contact forms

  • Sign up for newsletters

  • Communicate with us

Information collected may include your name, contact details, billing and shipping addresses, dietary preferences, payment details, and any other information provided to us during booking or correspondence.

Website Usage Data:
We automatically collect data about your interaction with our website, including your IP address, browser type, device type, pages visited, and time spent on our site. This information helps us understand visitor preferences and improve our services.

How We Use Your Information

We use your personal information to:

  • Process and manage bookings and transactions

  • Communicate important updates related to your bookings

  • Provide personalized experiences tailored to your needs and preferences

  • Respond to your inquiries and customer support requests

  • Conduct internal analysis to enhance our offerings and service quality

  • Send newsletters and marketing communications (you may unsubscribe at any time)

Disclosure of Information

We may share your personal information with:

  • Service providers assisting us with bookings, payment processing, website management, and customer support

  • Third parties when legally required, or to protect our rights, property, and safety, or those of our guests and staff

  • Relevant authorities in case of emergency or safety concerns

We do not sell or rent your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and tailor advertisements. You can control cookies through your browser settings; however, restricting cookies may affect website functionality.

Security

We take reasonable steps to protect your personal information against unauthorized access, misuse, or disclosure. Our website employs secure transmission protocols, and payment transactions are securely managed by trusted third-party processors.

Your Rights

Under New Zealand law, you have the right to access and correct your personal information. If you wish to exercise these rights, please contact us via our contact form. We will promptly respond to your request.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. Please review their individual privacy policies before providing personal information.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on our website with an updated revision date. Your continued use of our services following these updates constitutes your acceptance of the revised policy.

Contact Information

For any questions or concerns regarding your privacy, please reach us using the contact form provided on our website.

We value your trust and are dedicated to maintaining your privacy and the security of your information.

 

Private Trails

Four thousand acres. No other groups. Just you, your people, and more space than you'll cover in three days.

Five Generations

The same family has walked, worked, and loved this land since 1907. That history runs through every trail.

Ancient Forest

An ecosystem older than memory. Hidden fungi networks threading through the soil. The constant chorus of birds. This is nature undisturbed, exactly as it should be.

Genuine Hosts

Bob and Mary aren't professional hosts. They're farmers who decided to share something special. You'll leave as friends.